Delivery & Returns
Free UK delivery for orders above £50
Free US delivery for orders above US$130
Free Europe delivery for orders above €175
United Kingdom
| Service | Orders under £50 | Orders over £50 | Delivery Time |
| Standard | £4.0 | Free | 2-4 working days |
| Express (Royal Mail) | £4.5 | £4.5 | 1-2 working days |
| Service | Orders under £150 | Orders over £150 | Delivery Time |
| Express (DHL) | £5.9 | Free | 1 working day |
Europe 1
| Service | Orders under €175 | Orders above €175 | Delivery Time |
| Standard (<1500g) | €11.9 | Free | 3-10 working days |
| Standard (>1500g) | €13.9 | Free | 3-10 working days |
| Express (DHL) | €34.9 | €34.9 | 1-6 working days |
Europe 1 includes: Belgium, Germany, Netherlands, Czechia, Estonia, France, Ireland, Latvia, Lithuania, Luxembourg, Poland, Slovenia.
Europe 2
| Service | Orders under US$190 | Orders above US$190 | Delivery Time |
| Standard (<1500g) | $14.9 | Free | 3-10 working days |
| Standard (>1500g) | $16.9 | Free | 3-10 working days |
| Express (DHL) | $39.9 | $39.9 | 1-6 working days |
Europe 2 includes: Austria, Croatia, Cyprus, Denmark, Finland, Hungary, Italy, Portugal, Romania, Slovakia, Spain, Sweden, Andorra, Bulgaria, Gibraltar, Greece, Guernsey, Isle of Man, Kosovo, Malta, Monaco, Serbia.
USA
| Service | Orders under US$130 | Orders above US$130 | Delivery Time |
| Standard | $12.9 | Free | 5-12 working days |
| Express (DHL) | $34.9 | $34.9 | 1-6 working days |
USA excludes Puerto Rico, Hawaii and other remote US islands and military zones.
World 1
| Service | Orders under US$300 | Orders above US$300 | Delivery Time |
| Standard (<1500g) | $19.9 | Free | 4-11 working days |
| Standard (>1500g) | $24.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 1 includes: Singapore, Kuwait, Liechtenstein, Norway, Philippines, Switzerland, Thailand.
World 2
| Service | Orders under US$350 | Orders above US$350 | Delivery Time |
| Standard (<1500g) | $25.9 | Free | 4-11 working days |
| Standard (>1500g) | $29.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 2 includes: Barbados, India, Indonesia, Maldives, New Zealand, Nigeria, Taiwan, United Arab Emirates, Mexico, South Korea.
World 3
| Service | Orders under US$350 | Orders above US$350 | Delivery Time |
| Standard (<1500g) | $29.9 | Free | 4-11 working days |
| Standard (>1500g) | $34.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 3 includes: Georgia, Hong Kong SAR, Iceland, Japan, Kazakhstan, Malaysia, Moldova, Oman, Qatar, Saudi Arabia, South Africa, Armenia, Azerbaijan, Bahamas, Belarus, Brunei, Nepal, Vietnam, Gambia, Pakistan, Russia.
Australia & Canada
| Service | Orders under US$150 | Orders above US$150 | Delivery Time |
| Standard (<1000g) | $14.9 | Free | 4-11 working days |
| Standard (<2500g) | $19.9 | Free | 4-11 working days |
| Standard (>2500g) | $29.9 | Free | 4-11 working days |
| Express (DHL<1500g) | $29.9 | $29.9 | 1-6 working days |
| Express (DHL<2500g) | $49.9 | $49.9 | 1-6 working days |
Note: International shipping can sometimes incur additional costs, i.e., taxes, duties, shipping handling and customs fees. Customers are responsible for the additional fees charged within your country by local customs and duties upon delivery.
Email us at customercare@sachiskin.com if there’s any question.
Return & Exchange Policy
We are committed to ensuring that you are happy with our products. However, due to health, hygiene and safety reasons, we are no longer accepting any return or exchange at this moment into our warehouse. We are incredibly sorry for this and we hope to have a more generous return policy back in place at a future date.
Also unfortunately, we are not able to offer refunds for products that are used for hygiene purposes.
If there are any damages / shortages / incorrect product placement, please do contact us within 2 days of receipt at customercare@sachiskin.com with your order number, full details of the issue, along with photographs of all packaging and contents. We will help you to process an exchange or refund for the item. Please allow up to two weeks for refunds to be credited to your account. Please also take note we are not able to refund the delivery cost.
Please note only items purchased on our website may be accepted for return or exchange. If you purchased our products at one of our authorized retailers, please contact them for assistance.
Undelivered Packages
If a package is returned back to Sachi Skin due to an incorrect delivery address being provided or the customer not collecting from their postal office, a re-delivery cost will be charged. Customers will be contacted via email should a package be returned to us.
If you provide us with the incorrect name/address details which results in the parcel being lost or stuck in customs we unfortunately cannot accept responsibility for this which may result in you having to place a new order with additional costs therefore we highly recommend you double check your details before submitting your order to us. Please notify us of any missing parcels within 60 days in order for us to take further action. If we are not notified within this time frame, 60 days of any missing parcel it will be assumed to be delivered with no further pending issues.
Any more questions?
Do visit our FAQ.