Delivery & Returns
Free UK delivery for orders above £50
Free US delivery for orders above US$130
Free Europe delivery for orders above €115
United Kingdom
| Service | Orders under £50 | Orders over £50 | Delivery Time |
| Standard | £4.0 | Free | 2-4 working days |
| Express (Royal Mail) | £4.5 | £4.5 | 1-2 working days |
| Service | Orders under £150 | Orders over £150 | Delivery Time |
| Express (DHL) | £5.9 | Free | 1 working day |
Europe 1
| Service | Orders under €115 | Orders above €115 | Delivery Time |
| Standard (<1500g) | €11.9 | Free | 3-10 working days |
| Standard (>1500g) | €13.9 | Free | 3-10 working days |
| Express (DHL) | €34.9 | €34.9 | 1-6 working days |
Europe 1 includes: Belgium, Germany, Netherlands, Czechia, Estonia, France, Ireland, Latvia, Lithuania, Luxembourg, Poland, Slovenia.
Europe 2
| Service | Orders under US$190 | Orders above US$190 | Delivery Time |
| Standard (<1500g) | $14.9 | Free | 3-10 working days |
| Standard (>1500g) | $16.9 | Free | 3-10 working days |
| Express (DHL) | $39.9 | $39.9 | 1-6 working days |
Europe 2 includes: Austria, Croatia, Cyprus, Denmark, Finland, Hungary, Italy, Portugal, Romania, Slovakia, Spain, Sweden, Andorra, Bulgaria, Gibraltar, Greece, Guernsey, Isle of Man, Kosovo, Malta, Monaco, Serbia.
USA
| Service | Orders under US$130 | Orders above US$130 | Delivery Time |
| Standard | $12.9 | Free | 5-12 working days |
| Express (DHL) | $34.9 | $34.9 | 1-6 working days |
USA excludes Puerto Rico, Hawaii and other remote US islands and military zones.
World 1
| Service | Orders under US$300 | Orders above US$300 | Delivery Time |
| Standard (<1500g) | $19.9 | Free | 4-11 working days |
| Standard (>1500g) | $24.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 1 includes: Singapore, Kuwait, Liechtenstein, Norway, Philippines, Switzerland, Thailand.
World 2
| Service | Orders under US$350 | Orders above US$350 | Delivery Time |
| Standard (<1500g) | $25.9 | Free | 4-11 working days |
| Standard (>1500g) | $29.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 2 includes: Barbados, India, Indonesia, Maldives, New Zealand, Nigeria, Taiwan, United Arab Emirates, Mexico, South Korea.
World 3
| Service | Orders under US$350 | Orders above US$350 | Delivery Time |
| Standard (<1500g) | $29.9 | Free | 4-11 working days |
| Standard (>1500g) | $34.9 | Free | 4-11 working days |
| Express (DHL) | $49.9 | $49.9 | 1-6 working days |
World 3 includes: Georgia, Hong Kong SAR, Iceland, Japan, Kazakhstan, Malaysia, Moldova, Oman, Qatar, Saudi Arabia, South Africa, Armenia, Azerbaijan, Bahamas, Belarus, Brunei, Nepal, Vietnam, Gambia, Pakistan, Russia.
Australia & Canada
| Service | Orders under US$150 | Orders above US$150 | Delivery Time |
| Standard (<1000g) | $14.9 | Free | 4-11 working days |
| Standard (<2500g) | $19.9 | Free | 4-11 working days |
| Standard (>2500g) | $29.9 | Free | 4-11 working days |
| Express (DHL<1500g) | $29.9 | $29.9 | 1-6 working days |
| Express (DHL<2500g) | $49.9 | $49.9 | 1-6 working days |
Note: International shipping can sometimes incur additional costs, i.e., taxes, duties, shipping handling and customs fees. Customers are responsible for the additional fees charged within your country by local customs and duties upon delivery.
30-Day Return Policy
At Sachi Skin, we’re confident in our formulations, and we want you to feel the same. If something doesn’t work out, we’re here to help.
You have 30 days from the date your order is delivered to request a return. To be eligible for a return:
- Your item must be in the same condition that you received it, unused and unopened.
- All items must be returned in their original outer packaging.
Kindly note:
- Return shipping costs are the responsibility of the customer.
- Original shipping costs, insurance, customs duties, and taxes are non-refundable.
- All returns must be sent via tracked shipping to ensure safe delivery.
- Once your return is received and approved, we will issue a store credit or process a refund to your original payment method within 2 weeks.
To initiate a return, please contact our Ritual Companion at customercare@sachiskin.com with your order number and a photo of the product(s) you wish to return. We will guide you through the process from start to finish
Note: Return requests initiated via WhatsApp will be re-directed via email for clearer communication tracking.
Return Address
Please send all authorised returns to:
Flostream Ltd
Unit 2, Blackthorne Point
Blackthorne Road
SL3 0DA Poyle
United Kingdom
Exchange Policy
If you wish to exchange a previously purchased item, please contact our customer service team to arrange a return. Once the item is received, we will issue a refund, and you may place a new order for your preferred product.
Kindly note:
- Only items that are unused and unopened are eligible for an exchange.
- Only items purchased from our website may be accepted for return or exchange. If you purchased our products from one of our authorised retailers, please contact them directly for assistance.
Missing, Incorrect or Damaged Items
If there are any damages / shortages / incorrect product placement, please do contact us within 2 days of receipt with your order number, full details of the issue, along with photographs of all packaging and contents. We will help you to process an exchange, gift card or refund.
Undelivered Packages
If a package is returned to Sachi Skin due to an incorrect address or being uncollected, a re-delivery cost will be charged. Customers will be contacted via email should a package be returned.
We cannot accept responsibility for undelivered packages or customs holds due to incorrect or missing information provided. We highly recommend you double-check your details before submitting your order.
Please report any undelivered packages within 30 days of dispatch, or it will be assumed the parcel has been delivered with no further issues.
Any more questions?
Do visit our FAQ.